Features

• Cugic Chat
  • Live Chat
  • Reporting
  • Social Integrations
  • Call Support
  • Additional Features
• Cugic Ticketing
  • Communication Channels
    • Email
    • Facebook and Twitter
    • Chat
  • Agent Efficiency
    • Macros
    • Views
    • Dynamic Content
  • Help Desk Management
    • Custom Business Rules
    • Business Hours
    • Time Tracking
    • SLA Management
    • Multiple Ticket Forms
    • Conditional Fields
    • Custom Roles & Permissions
  • CRM
    • Customer Portal
    • Group contacts by organization
    • Customer Lists
    • custom user & org fields
  • Reporting & Analytics
    • Overview dashboard
    • Basic Self-service Overview
  • Security
    • Single Sign On
    • Encryption