REPORTING & ANALYTICS
Measure your customer satisfaction. Analyze your helpdesk performance, reward the right
support representatives and motivate others.
1. Analytics Overview
A Detailed View of customer services at your fingertips
This is the most important report of all. It gives you a quick summary of your customer services activities. You can check number of chats, interaction ratios and customer satisfaction ratings.
Looking at these reports you can pin point exactly your current standing with your customer services and how you can further improve to gain more customer satisfaction.
2. Agent Reports
Keep a complete check
on your agents
These are some of the most important reports that you will be needing to keep a track on your agents so you can escalate their performance and improve customer satisfaction.
Agent Performance Report allows you to monitor the performance of your agents on daily, weekly and monthly basis.
Monitor availability report enables you to track time (date, hours, from)
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