(+1) 201-366-6036
(+1) 201-366-6036

Analytics to Measure and Understand
Customer Experience

  • Let Data Become Your Guide!

    CUGIC reporting overview provides you an insight into how the CUGIC support is performing. It provides the data about the tickets generated and managed. It also allows you to compare the ticket metrics and compare it with your peers.

    The reporting overview is updated every hour and can also be set according to the time zone configured in the user’s profile. Customer relationships can be strengthened once they are backed up by the data. CUGIC reporting overview allows you to get instant access to customer analytics and gives a deeper understanding of customers and the businesses that comes along.

Overvew Dashboard Enables You To:

  • Make Teamwork Efficient

    Measure team’s performance considering their workload capacity

  • Monitor Every Move

    Learn how customers are using the website, products and other support mediums

  • Measure Customer Satisfaction

    Learn which customers are happy and which of them need extra TLC

Data in detail

Customers reach out to you for various reasons- browsing your website, trying your product or when they are stuck while online shopping. Overview
dashboard brings the data from every step in order to make you understand and improve customer experience.

Instant Access to Analysis

Dashboards from CUGIC allows you to access the analysis that matter the most for support team and customer experience. The interactive drill-ins
and user friendly interface surface the valuable information that customers look for the most.

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BASIC SETUP | USER-FRIENDLY DASHBOARD | UNLIMITED POTENTIAL