LIVE CHAT FEATURES

Chatting is simpler with Live Chat. Your agents get all the tools and information they need to provide quick and painless customer service using live chat.

  • 1. Live Chat

    Engage with your customers
    in Real Time!

    Catch your customers online. Answer their queries before they leave your site and keep them happy at all times!

  • 2. Proactive Chats

    Invite your customers to chat with automatic greetings.

    Cugic makes it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question. Ever different url on your page can have a different invitation question. In this manner, you can grab your customer's attention, start a chat with them, answer their queries and convert them into paying customers. You can also customize your invitation popups.

  • 3. Real-Time Typing View

    Know the real story!

    You can now literally take a look into your customer’s mind. Everything that customers are typing in is visible in the chat window, even if they don’t send it over.

    The feature allows you to both prepare your answer and discover other problems that normally would go unnoticed.

  • 4. Multiple Concurrent Chats

    Serve multiple customers

    Providing you with a chat console where agents can handle all ongoing chats in one place. This saves you considerable time, as there is no need to go from window to window when chatting with multiple visitors.

    Notifications are available to notify you of incoming chat requests and responses, which is of great help when you are multi-tasking. This can keep you informed and ensure no chat is missed.

  • 5. Retrieve User Profiles

    Real Time Access to Visitors Profiles

    Get access to your visitors profiles retrieved from the email ID they use on sign up. After a customer signs in with a valid email address, you can access the user's basic profile information linked to the respective email id.

6. Analytics & Reports

Powerful Metrics At Your Fingertips

Analytics plays a huge role in customer service. It sheds light on customer satisfaction, agent performance and helps identify problems before they escalate. Better numbers and quality reports lets you measure successes and stay on target.

7. Chat Customization

Cugic Chat your way with flexible customization

With beautiful themes, and options to choose the button you like and further animate it,
you can now have an chat that your customers will simple love!

EYE-CATCHER

By modifying the eye-catcher, you make sure that your visitors are aware of the chat option on your website. Chat window can be docked to the left or right side of a website.

CUSTOM GREETING GRAPHIC

By uploading a custom greeting graphic for the pop-up chat window, you can create tempting invitations for
your customers.

CUSTOMIZABLE CHAT BUTTONS

Finally, the customizable chat buttons give you a chance to make a more passive but still noticeable help offer. You can choose form a variety of colors,styles and animations.

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