Reassure & FosterMaximum Online Customers on Your Ecommerce Website

Ecommerce retailers are using new approach to assist customers. CUGIC live chat service helps merchants to connect with the customers during the shopping process and assist them until the check out.

Live Chat for Ecommerce Website

Ecommerce businesses mainly seek maximum traffic on their website and their main goal is to convert website visitors into buying customers. Conversion can be made through different mediums but in this fast-paced technological era, direct communication with customers tops the list.CUGIC is a path-breaking chat software in this modern era of technology where direct communication with the customers matters a lot. CUGIC ensures that the ecommerce websites selling products and services online are delivered to the customers without any turbulence and buyers check out with fill-up shopping carts.

You can gain maximum shoppers if your ecommerce website has integrated a live chat support system. Live chat engages customers smartly and help businesses assist buyers throughout their online shopping experience. CUGIC 24/7 online chat allow agents to cater maximum shoppers smartly ad effectively.

“Live chat in e-commerce business proves to be an important tactic for faster
communication and higher profit.”

What CUGIC Offers?

Customers filling more carts after chat!

CUGIC live chat support helps businesses get in touch with the potential buyers who are visiting their websites for online shopping. Providing live chat support makes it easier for customers to make their buying decision. Customers who are treated with better customer services tend to buy more. Related queries are responded with just a single click.

Manage multiple customers at the same time.

Never waste any ales opportunity by making your customers wait for your response. CUGIC allows you to offer
maximum information to maximum number of customers at the same time. The concurrent chat option help chat
agents to handle different queries simultaneously.

Why eCommerce websites experience
cart abandonment?

  • Poor customer treatment
  • Influence of negative reviews
  • Failure to solve a problem in time
  • Non-responsive website
  • Crashed website
  • Unsuitable delivery options
  • Confused navigation
  • Insufficient payment modes
  • Unexpected costs
  • Security concerns

Now do not leave any customer hanging. Talk to them in real time via live chat and solve their queries instantly.

Typing indicator preparing chat agents!

CUGIC allows live chat agents to see what the customers are typing. It doesn’t only provide agents with the
customer’s insights but also let them know what they are thinking. This way agents are prepared to answer
the queries accordingly and instantly.

Talk to visitors on the go!

CUGIC offers a responsive chat option so customers can easily shop on the go. Buyers can interact with
the sellers through any device. This feature keeps the interaction seamless and engaging.

CUGIC-Successfully Completing Online Purchases

  • 70%

    of buying experiences are based on the way
    customers are being treated

  • 62%

    customers are inclined towards an online
    purchase if live customer support is available

  • 9 out of 10

    consumers would pay more to ensure
    a superior customer experience

Value Added Features

Showoff your best deals!

CUGIC allows you to match your chat with the theme of your website. The customization feature on CUGIC lets you change the color of the chat window and add customize text. Create an ever lasting impact on your customers by making your chat windows interactive and engaging.

Invite your customers to talk to you!

Do you know that inviting customers to chat with you increases conversions by 23%? It is more likely that customers do not always initiate the chat so in this case you need to keep your proactive chat option ready so the visitors are provided with the required help at the right time. Customers might not always talk to you, but offering them to chat with you is sufficient enough to deliver a sense of goodwill and concern.

Detailed monitoring of customer behavior analysis!

Chat agents must be aware of the behavior of every visitor before the chat session commences. Agents must be aware of the pages visited by the customers so that agents learn about what customers are exactly looking for and why do they come to their website. This feature allows agent to intelligently route chat session with best responses that might be raised by customers.

Say hello to your customers in their language!

Customers feel more comfortable when you speak to them in their language. Keeping this in mind, CUGIC offers chat option in 42 languages. Strengthen the agent-buyer relationship by greeting international and domestic clients in their native languages.

CUSTOMER TESTIMONIALS

Britney Gaga
Support

Upon integration of Cugic, we have witnessed a rise in the number of our prospective customers and it has allowed us to enhance the quality of the conversations with the traffic on our website.

Philip Wolfe
Agent

Upon integration of Cugic, we have witnessed a rise in the number of our prospective customers and it has allowed us to enhance the quality of the conversations with the traffic on our website.

Cerald Gregory
Sales Team Lead

Upon integration of Cugic, we have witnessed a rise in the number of our prospective customers and it has allowed us to enhance the quality of the conversations with the traffic on our website.

    START YOUR 14 DAY FREE TRIAL NOW

    BASIC SETUP | USER-FRIENDLY DASHBOARD | UNLIMITED POTENTIAL