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Creating New Agents and Marking Permissions

Create a new agent profile in one of the following ways:

  • Hover over the +add tab, then select User.
  • Hover over the +add tab, then select Ticket. Click the Requester field, then select +Add user.
  • Select Admin > Manage > People, then click add user in the upper-right.
  • Enter the user's full name, email address, and role in the pop-up dialog box.
  • Click Add.
  • In the window that appears, enter the number of additional agent seats you want to add to your account.

If you have reached your account limit, you will be required to purchase a plan accordingly and add agents

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