Allowing unregistered users to submit requests
You can still provide support to your end-users without requiring them to register and sign in. They lose the benefits that registration provides but as far as your agents are concerned, the ticket workflow is the same. Many companies provide email-only support and never require their end-users to register because they don't want or need their end-users to visit and use their Help Center.
If you've decided that your end-users must sign in to access CUGIC Support, you need to decide how you want to authenticate your end-users so that you're assured that they are who they say they are. CUGIC provides lots of flexibility in this regard. You can use CUGIC's own user authentication (the standard sign-in process) or you can remotely authenticate your end-users outside of CUGIC and then seamlessly sign them in to your CUGIC Support instance.
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