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Making an agent available to chat

When you create a Chat account from within Support, you can manage chat permissions from agents' profiles. The number of agents you can give chat permissions to depend on your Chat subscription. You can purchase Chat licenses for all or just some of your CUGIC Support agents. You can also have Chat agents who aren't agents in CUGIC.

To turn chat permissions on or off for an agent

  • Open the user's profile.
  • Toggle the CUGIC Chat field to ENABLED or DISABLED.

Note: You can only turn chat permissions on for as many agents as your Chat subscription allows. To view details about how many Chat agents you have available, click Admin (), then select Channels > Chat.

  • To change the agent's alias that appears Chat, edit the Chat Name field.
  • To change the agent's role in CUGIC Chat, select Agent or Administrator from the Permissions field.

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