CUGIC CHAT FEATURES
EVERYTHING YOU NEED TO CONVERT YOUR WEBSITE VISITORS INTO CUSTOMERS
Engage, Convert and Keep Your Customers Satisfied
Chat with your customer the moment they visit your website. Our Live Chat option helps your resolve your customer’s queries in real time, close deals faster and deliver exceptional customer service experience.
- Chat with visitors in real time
- Chat with multiple visitors at the same time
- Instant response to customer queries
- 300% increase in sales conversion
- People prefer chat more in comparision to phone and email
Powerful Metrics At Your Fingertips
Analytics play a huge role in customer service. It sheds light on the number of visitors you have on your website, allows you to measure customer satisfaction, access agent performance and identify problems before they escalate. Better numbers and quality reports let you measure success and help you stay on target.
Some reports we offer include:
- Analytics overview
- Performance reports
- Department reports
- Visitor Tag reports
- Agent availability
- Agent reports
Integrate with your favorite social mediums
Cugic can be easily connected with some of the popular social networking sites Facebook and Twitter. You can use this feature to keep your online brand reputation in check by mointoring complains and responding in quick time. This results in a positive brand image and happy customers worldover!
Easily installed with:
Hearsay Is Not Just Hearsay Anymore!
No need to integrate expensive call center phones. You can easily get a 1-800 customer service number and make calls to customers directly from your PC. Not only this, you can also connect with your customers via video calls.
- Talk to your customers on the phones directly from your PC
- Get your own toll free number
- No need to configure expensive phone setups
- Make video calls for more effective communication
Support From The Cugic Team
We Are There For You Round The Clock, 7 Days A Week!
Facing problem in understanding a feature, or need assistance with the software? Do not worry! We are available 24/7. Our team of experts is there to provide you with all kinds of assistance, ensuring you have a smooth Live Chat experience with your customers.
Expert assistance available to you through
- Self-service Help Center
- Email support
- Live Chat Support
All the Features You Need
You will be pleasantly surprised by the number of features we offer at CUGIC. We do so, to ensure you have a smooth and friendly experience.
Other features include:
- 39 languages available. This allows your agent to communicate in a personalized way with a diversified customer base.
- With a responsive dashboard you are always online on your laptop and cell phone.
- Encryption of all communications, including your chat and email correspondence.
Upon integration of Cugic, we have witnessed a rise in the number of our prospective customers and it has allowed us to enhance the quality of the conversations with the traffic on our website.
We are lucky to have CUGIC Chat on our website. It helped us manage the excessive traffic during the seasonal sales.
Anderson CarterSales Team Lead
Best chat that we have used ever. Through CUGIC we have increased our conversion rates and we are looking forward to breaking all past sales records. CUGIC is highly recommended!
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BASIC SETUP | USER-FRIENDLY DASHBOARD | UNLIMITED POTENTIAL