Monitor Every Move Agents Make

  • Effective Team Performance Management Tool

    Capturing the time agents spend on every ticket, hence managing team’s
    performance and overall support operations. Identify which customers send the most
    complexed tickets or which type of tickets take longer to resolve. Analyze how agents
    are taking care of the tickets and which tickets take their maximum time.

CUGIC Time Tracking Feature allows you to:

  • Automatically track the time spent on each of CUGIC Support tickets

  • Leverage Insights to create detailed reports with time tracking data.

  • Know where and how y our team is spending their time!

    Keep a log running for the tickets support agents have worked on and also keep a check on how long the interaction lasted. Log the total time spent on a ticket as soon as the agent updates them either automatically or manually.

  • Report the time logs and take action.

    Build custom time tracking report through the insights gathered by agent’s performance. Learn what exactly is draining your team’s resources and find the best possible solutions to enhance customer improvement.

Benefits of Time Tracking

  • Minute to minute time tracking

  • Easily start and stop time

  • Switch between tickets

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BASIC SETUP | USER-FRIENDLY DASHBOARD | UNLIMITED POTENTIAL