Monitor Every Move Agents Make
Effective Team Performance Management Tool
Capturing the time agents spend on every ticket, hence managing team’s
performance and overall support operations. Identify which customers send the most
complexed tickets or which type of tickets take longer to resolve. Analyze how agents
are taking care of the tickets and which tickets take their maximum time.
CUGIC Time Tracking Feature allows you to:
Automatically track the time spent on each of CUGIC Support tickets
Leverage Insights to create detailed reports with time tracking data.
Know where and how y our team is spending their time!
Keep a log running for the tickets support agents have worked on and also keep a check on how long the interaction lasted. Log the total time spent on a ticket as soon as the agent updates them either automatically or manually.
Report the time logs and take action.
Build custom time tracking report through the insights gathered by agent’s performance. Learn what exactly is draining your team’s resources and find the best possible solutions to enhance customer improvement.
Benefits of Time Tracking
Minute to minute time tracking
Easily start and stop time
Switch between tickets
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BASIC SETUP | USER-FRIENDLY DASHBOARD | UNLIMITED POTENTIAL