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Managing Ticket Fields in Ticket Forms

  • Ticket Forms to Support Multiple
    Request Types

    CUGIC multiple support request form shows a unique set of ticket fields which ensures that you are gathering the right information from customers for every request.

    A ticket form is a set of predefined fields for a specific support request. You can also create multiple ticket forms. Administrators can manage and create ticket forms. Ticket forms can be managed from the Ticket forms admin page.

Actions Taken On Ticket Forms

  • Changing the default
    ticket form

  • Activating and deactivating
    ticket forms

  • Adding and removing
    brandsies?

  • Changing the order of your
    ticket forms

  • Deleting ticket
    forms

Creating Multiple Support Request Forms

A ticket form determines the fields and data a ticket contains. System fields and custom fields can also be included in the ticket form. Forms visibility can be managed and set for end users, agents or agents only. Ticket forms can be used in business rules, views, triggers, and automations.

Creating Ticketing Forms

Multiple ticket forms can be created for different support requests. Different ticket forms, with different fields can be created for different products.
For example, ticket form for ‘Refund Request’ or ‘Hardware Request’ can be created.

When the multiple ticket forms are shown to the visitors they can easily choose and fil the appropriate form to submit their queries. You can also link
the ticket form in the Help Center for customers with specific request form.

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