CUGIC manages the slew of customer emails
effectively for increased engagement
Major Functions of Email-to-Ticket Conversion
Performing ticketing actions like merging, relating and splitting tickets quickens the ticket tracking process. Performing actions like replying, forwarding, changing status or emailing allows you to update multiple tickets in one go.
CUGIC ticketing system lets you communicate within your team through internal messages. Email tickets can be forwarded to the concerned agent or department to speed up customer support services.
Update customers with the status of their queries through pre-defined emails. To track prior actions performed on a ticket, entire ticket history can be accessed through activity logs.
Email category customization can be sorted from the centralized ticketing dashboard, based on which ticket will be assigned to agents.
Keep a check on every ticket to ensure that no important or high priority tickets are missed by any agent.
Improve & Measure Processes
Measure and evaluate the ticket metrics like response time and the time spent on one ticket by an agent.
Working Better & Together!
CUGIC email ticketing system offers customers comprehensive technical support 24/7.
Expert Help Available
Emails with high priority or crucial status are sent to relevant agents for quick and expert solutions.
Insights through Customer Interactions
CUGIC offers reporting solution from team operations to overall customer service.
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