CUGIC ticketing dashboard gives real time chat information of the help desk to the agents. You can convert a chat into ticket and view the ticket conversation of the chat. The dashboard give agents a preview of the number of tickets opened along with the priority and the nature of their query. After hours, messages will be forwarded to help desk and will be responded as soon as the agent comes back online.

Visitors can leave a message as tickets through ticket form and you can reply them in the Ticket section. If the visitors try to chat visits your website after business hours and no chat agent is online, visitors will get an option of filling the ticket to get their query resolved. As soon as the agent comes online, your ticket will be addressed immediately. This allows your customers to reach out to you even after working hours.