Ensuring Customer And Business Data Is Always Protected
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Maximizing Data Security through Encryption
Encryption is the method of transforming data (plain text) into an unreadable, scrambled format (Cipher Text) using an Encryption Algorithm.
Encryption is a secret code that scrambles data into codes which cannot be decoded by everyone. It secures your files and emails from unintended party. The code is a selection of random numbers and letter which only makes sense to the experts. Files are encrypted by locking them with a key represented by a PGP passphrase.
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Encryption in Transit
Communication between you and CUGIC Support and Chat servers are
encrypted through industry best practices HTTPS and TLS (transport Layer
Security) over public networks. TLS is also supported for encryption of emails.
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Encryption at Rest
All customers of CUGIC Support and Chat benefit from the protection of encryptions at rest for offsite storage and daily backups. Data at rest refers to inactive data stored physically in digital form. Extra protection is provided by encrypting it from unauthorized access. Encrypted data at rest includes:
- Search data
- Logs
- Attachments
- Back ups
- User ticket and help center data
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