CUGIC TICKETING SYSTEM
FOR RELIABLE CUSTOMER SERVICE
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WHAT IS A TICKETING SYSTEM?
There are several ways through which customers can generate tickets.
- Generate tickets through the option of emailing CUGIC support.
- Social media platforms like Facebook and Twitter can also be used as sources to open tickets for support enquiries.
- Tickets can also be raised against chats with the end customer.
Customers can generate tickets through the option of emailing your CUGIC support system. Customers can directly send you the e-mail on your support emails as tickets. Apart from the facility for agent to raise ticket against chat, Customer can create a ticket even if the chat agent isn’t available. Queries will be responded as soon as the agent comes online. CUGIC chat agents offer real time support as the agent collaborate with each other and also proactively engage with the customers.
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WAYS TO GENERATE SUPPORT QUERY?
There are several ways through which customers can generate tickets. You can create a ticket even if the chat agent isn’t available. Queries will be responded as soon as the agent comes online. CUGIC chat agents offer real time support as the agent collaborate with each other and also proactively engage with the customers.
Customers can generate tickets through the option of emailing CUGIC support. Customers do not need to set you the mail server as they can directly forward their support emails as tickets to CUGIC.
Moreover, social media platforms like Facebook and Twitter can also be used as sources to open tickets for support enquiries.
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AGENT-TO-AGENT COMMUNICATION
While agents are collaborating on a ticket they do not have to move their communication outside CUGIC, as they can internally chat with each other, while their messages remain invisible to the customers.
By communicating with each other, the agents can provide the best possible solution to customer’s queries. The agents can take expert opinion from each other if any crucial or important information is required.
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TICKET TAGGING FOR CONVENIENCE
In order to streamline customer queries, agents can add tags to the tickets to identify the nature of the query. Agents can sort and search out tickets with the help of the tags for their own ease.
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REPORTS & ANALYTICS
CUGIC enables you to keep tracks of all ticket related queries through analytics. With the help of the analytics you will be able to assess the status of tickets opened, resolved and tickets which are still in pending. Moreover, you can also check if your customers are satisfied after their tickets are closed.
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CUGIC Ticketing System is for everyone!
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Enterprises
CUGIC’s ticketing system provides customer support at innovative level to large enterprises.
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HR Agencies
HR Agencies stream-line their operations using CUGIC to provide responsive support to employees.
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SMBs
CUGIC’s ticket management system offers customer service for every small and medium sized business.
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IT Teams
CUGIC’s ticketing system is best for IT companies allowing employees to get quick help.
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Retailers
Many retailers support operations are backed up by CUGIC Ticketing System.
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Education Providers
Major schools and universities support millions of staff members through CUGIC support software.
MORE CUGIC E-TICKETING FEATURES
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