Building Rules on Ticket Fields for Agents and End-Users
Making Conditional Fields for Agents
Agents can use the agent interface in CUGIC to create and update tickets. Administrators can make fields visible to agents only and make the interface appear only when an agent selects a specific value. Agents must ensure that all fields are added in the ticket including the conditional fields.
Making Conditional Fields for End Users
End users can request form in the Help Center to submit support requests. You can make the fields in the request form appear only when the users select a specific value in another field.
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