
ZOPIM VS. CUGIC.
Are you seeking an alternate better than Zopim?
You have landed at the right place! Now, there’s a much
easier way to chat with the traffic on your website.

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I. Visitor Categorization
Providing contemporary chat experience in a much organized
and categorized styleGone are the days of feeling confused about which customer you spoke
to last or which requires immediate response, Cugic provides information
categorically about queued visitors, visitors who have just arrived, visitors
who are already chatting and visitors who have left the webpage. -
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II. Volume Management
A well-structured chat interface
with detailed customer informationInstead of having numerous chat popup windows clutter your display;
Cugic’s well structured chat interface manages chat volumes in a much
efficient and presentable manner and provides much detailed information
about the customer you are interacting with.
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III. Multimedia Integration
Allow customers to speak to you
in a much personalized mannerWith features such as emojis, attachments of media and text files,
screen sharing and video conferencing, the landscape of an
agent-customer communication will no longer be the same. -
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IV. Payment / Billing Confidentiality
Keep your transaction private
from your agents & supervisorsInstead of supervisors and agents having access to the
payment information provided to purchase chat services;
only we now, at Cugic, provide the payment confidentiality
edge whereby just the purchaser can view the payment /
card details provided to purchase the service.
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V. AGENT MULTITASKING
Have simultaneous conversations
with customers for better allocation
of resourcesThe agent has the liberty to speak to one customer at a
time or communicate with a maximum of 3, allowing for
better allocation of time and efforts. -
Feeling Convinced Yet?
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More and more businesses today are converting their web traffic into sales, become a part of this change and convert your visitors into customers
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