Alternative for Pure Chat | CUGIC

PURECHAT VS. CUGIC

Unable to identify the right people on your website with PureChat?

Features that will take your interactions with your customer to another level! Know what
you have been missing in live chat

Try Now
  • 1. Detailed Reporting

    Get more detailed reporting with CUGIC chat and plan your approach accordingly!

    CUGIC offers extensive reporting that you can utilize to plan your approach for your website visitors. From Analytics to Individual & Departmental Performance reports, detailed Agent reports to Visitor Tag reports, CUGIC has got you covered.

    CUGICs reports play a huge role in customer service analysis. It sheds light on customer satisfaction, agent performance and helps identify problems before they escalate. Better numbers and quality reports let you measure successes and stay on target.

  • 2. Real-Time Typing View

    Ever wondered what your visitor was actually typing but changed his/her mind and typed something else?

    With CUGIC’s chat, you can see what the visitor is typing in Real-Time, even when they choose not to send it, giving you a window to peek in your customer’s mind. This gives you an opportunity to understand their queries and addressing them, converting prospective customers.
    This feature also buys you more time to think about the queries and provide the most appropriate assistance during the chat session.

  • 3. Retrieve User Profiles

    Lets you get Real Time Access to Visitors Profiles from their email addresses

    CUGIC gives you a unique feature to help you acquire more information about the visitor before even initiating the chat. This will help you in understanding your visitor’s profile and planning your approach accordingly. When a customer signs in with a valid email address, CUGIC retrieves the user's basic profile information linked to the respective email id, helping you in knowing your visitor better.

  • 4. Call center

    Typing isn’t expressive enough? Do you feel the urge
    to call your customer and explain your point-of-view
    than typing?

    With CUGIC chat, you get the additional feature of audio and video calls. This saves you from purchasing and installing expensive calling services or using multiple software to interact with your customers. You don’t even have to download any third-party software for video calls. All you need is an internet connection, a phone and a CUGIC account to start off.

    You can also purchase a +1-800 customer service number and get a step ahead of your competition.

  • 5. Multimedia Integration

    Allow customers to speak to you in a much
    personalized manner

    With features such as emojis, attachments of media and text files, screen sharing and
    video conferencing, the landscape of an agent-customer communication
    will no longer be the same

Feeling Convinced Yet?

START YOUR 14 DAY FREE TRIAL NOW

BASIC SETUP | USER-FRIENDLY DASHBOARD | UNLIMITED POTENTIAL

More and more businesses today are converting their web traffic into sales, become a part of this change and convert your visitors into customers

CUSTOMER TESTIMONIALS

Vanessa Taylor
Support

Upon integration of Cugic, we have witnessed a rise in the number of our prospective customers and it has allowed us to enhance the quality of the conversations with the traffic on our website.

Scott Davis
Agent

We are lucky to have CUGIC Chat on our website. It helped us manage the excessive traffic during the seasonal sales.

Anderson Carter
Sales Team Lead

Best chat that we have used ever. Through CUGIC we have increased our conversion rates and we are looking forward to breaking all past sales records. CUGIC is highly recommended!

    START YOUR 14 DAY FREE TRIAL NOW

    BASIC SETUP | USER-FRIENDLY DASHBOARD | UNLIMITED POTENTIAL