Empower Customers with CUGIC Self Service
Enhancing Customer Experience &
CUGIC help customers with its seamless self-service options. You can improve customer experience without the need to measure customer support team. Building an easy-to-use and intuitive knowledge base system, you can keep your customers happy without burdening your team with any ticket load.
To provide self-service with CUGIC, you’d be using CUGIC help center feature heavily. Help center focuses on helping customers on their own in different ways.
Advantages of Self-Service
Top advantage of self-service is that it works automatically.
Customers can log in to their own tickets from the online portal
at any time and from anywhere, instead of waiting on hold.
It Keeps Customers Happy!
Customers don’t like to wait in long queues. Once they get to manage their own portal and open requests they will feel empowered. CUGIC’s secure and well-designed self-service portal allow visitors to log in anytime and get any information that they are looking for in the knowledge base and also gain access to user-generated support in community forum.
CUGIC Self Service Portal
With the increase in customer base and expansion of business, you will come across the challenge of measuring support.
The best way to scale support is to allow your customers search and discover information on their own before opening a ticket.
Build an effective knowledge base and
engaging community to drive
Reflect your brand's look and feel by
customizing help center
Customers and agents should be able to
self-serve themselves as their first
course of action.
CUGIC builds software for better customer service
Customer support resolves issues and
As you and your customer base grow you got to
skill that support by enabling self-service or
help customers find and discover information
on their own.
Eventually you need to engage with your
customers and focus for long term conversa-
tions and relationships.
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