Empower Customers with CUGIC Self Service
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Enhancing Customer Experience &
Customer SatisfactionCUGIC help customers with its seamless self-service options. You can improve customer experience without the need to measure customer support team. Building an easy-to-use and intuitive knowledge base system, you can keep your customers happy without burdening your team with any ticket load.
To provide self-service with CUGIC, you’d be using CUGIC help center feature heavily. Help center focuses on helping customers on their own in different ways.
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Advantages of Self-Service
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It’s fast!
Top advantage of self-service is that it works automatically.
Customers can log in to their own tickets from the online portal
at any time and from anywhere, instead of waiting on hold.
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It Keeps Customers Happy!
Customers don’t like to wait in long queues. Once they get to manage their own portal and open requests they will feel empowered. CUGIC’s secure and well-designed self-service portal allow visitors to log in anytime and get any information that they are looking for in the knowledge base and also gain access to user-generated support in community forum.
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CUGIC Self Service Portal
With the increase in customer base and expansion of business, you will come across the challenge of measuring support.
The best way to scale support is to allow your customers search and discover information on their own before opening a ticket.
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Build an effective knowledge base and
engaging community to drive
self-service -
Reflect your brand's look and feel by
customizing help center -
Customers and agents should be able to
self-serve themselves as their first
course of action.
CUGIC builds software for better customer service
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CUSTOMER SUPPORT
Customer support resolves issues and
answers question. -
CUSTOMER SELF-SERVICE
As you and your customer base grow you got to
skill that support by enabling self-service or
help customers find and discover information
on their own. -
CUSTOMER ENGAGEMENT
Eventually you need to engage with your
customers and focus for long term conversa-
tions and relationships.
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