Ease your workflow and achieve maximum agent productivity with the following features:
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Macros
Save time and improve productivity with macros
Agents can now work seamlessly by using Macros when responding to their customer’s ticket request. Macros perform multiple tasks, like adding a response and updating ticket properties, just at the click of a button. This increases agent productivity and performance as the agent can reply with a standard message for most frequently asked questions from the customers or visitors
How are Macros helpful?
- They save time of both the customers and the agents
- Helps in increasing agents productivity and efficiency
- Performs multiple actions with just one click
- Boost customer support service and satisfaction
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Views
Organize your tickets more effectively with Views
Views is the technical term Cugic gives to the course of managing tickets. It is the primary way an agent can organize the list of tickets based on certain criteria. With the help of Views, the agent(s) can easily organize the tickets which need more or urgent attention from you or your team and plan accordingly.
Types of Views
- Default Views – a pre-defined set of views you get by default to support your day-to-day workflow.
- Shared Views – visible and accessible to all users or group of users.
- Personal Views –agent can create upto 8 views for personal use
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